Terms of service

Terms of Service

Thank you for visiting our site and we appreciate your business. We have provided our terms of service below:

Shipping Details

Shipping costs are based on weight. We offer shipping within Canada and U.S, our rates are offered at the time of check out. For International customers, kindly contact us for a quote on a shipping rate. Oversized books are, of course, more expensive to ship and will reflect so in the check out. If you have questions, do not hesitate to email us.

We ensure your items are securely packaged with bubble wrap and protective paper. Please contact us immediately if the item received is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

As this is a solely owned and operated store we will strive to process orders within three days of payment. If for any reason you need the items soon please contact me with special instructions.

This is a cat-friendly store and all items may have come into contact with cat dander or fur. 

Return Policy 

It is very important that you are satisifed with your items, and we will do our best to ensure that through description, and photos. However, if you are unhappy with the items, returns are accepted within 30 days, with notification. A full refund of your order will be issued after the receipt of the book in original condition (by means of original payment). Items sent back to us without first requesting a return will not be accepted. 

To start a return, you can contact us at info@exmortisbooks.com. Please note that returns will need to be sent to the following address: 40 Donnamora Crescent, Thornhill, Ontario L3T 4K7.